If you have any questions about our office policies, please call our office during business hours.
If you are a new patient, please arrive at our office 20 minutes prior to your scheduled time. For your convenience you may download all the new patient forms and complete them ahead of time and bring them with you to your first appointment.
If you are a returning patient we ask that you arrive at least 10 minutes before your scheduled appointment. This extra time allows us to get you through the check in process and update any information that is needed.
To protect you and all the information contained in your record we ask that you provide a picture ID so we may make a copy to keep in your record. For children under the age of 18, who may not have a picture ID, the parents ID will be sufficient.
Always bring your most current Dental Insurance card and/or information with you.
All children under the age of 18 must be accompanied by a parent or legal guardian that can make treatment decisions for the minor child. It is not acceptable to drop your child off or send them with a non legal guardian. Minor children not accompanied by parent or legal guardian will be rescheduled.
We make every effort to arrange a convenient appointment time for you based on your scheduling needs. We also make every effort to respect your time and see you as close as possible to the appointed time. We ask in return that if you are unable to keep your appointment as scheduled that you provide us with 24 hour notice that you need to cancel or reschedule. All appointments not canceled or rescheduled with 24 hour notice will be charged a $35.00 broken appointment fee.
Because being late by 10 minutes interferes with the appointed time of the patient that will follow you all patients that are 10 minutes late, or more for their cleaning appointment will be rescheduled.
We are currently network providers for the following:
- BCBS Of NC/GRID + Network
- Delta Premier Insurance
- Delta Dental Tricare Retiree Program
- Cigna Radius
- Health Smart Benefits Solutions
- United Concordia
As approved providers for the above dental networks we accept as payment the amount of coverage your particular plan will pay.
All deductibles, co-payments, and co-insurance are due on the date of service for all patients for all insurance policies.
For all patients with insurance for whom we are non network providers, we will file your claims as a service to you. Be aware that when using your insurance at an out of network dentist you are responsible for all uncovered services or excess fees that are not covered.
Please make every effort to provide accurate information concerning our insurance coverage as this will prevent delays in payment from the insurance company.
Please understand that insurance reimbursements can be a long and difficult process for our office. In fact, insurers will often stall, deny, and reduce payments. Our insurance and billing staff will make every effort to maximize your insurance reimbursement, while reducing the time by which they pay.
We will accept assignment of insurance benefits starting with your first visit, provided your insurance carrier has a record of paying the provider. If you have a policy that pays directly to the patient only, we will file the claim but you are fully responsible for the bill since the carrier will be paying you directly.
The balance is your responsibility whether your insurance company pays or not. We cannot submit your insurance claim(s) unless you give us your insurance information. Your insurance policy is a contract between you and the insurance company. We are not party to that contract. If the insurance company has not paid its portion of your claims within sixty (60) days, the balance will become your responsibility. Please be aware that some, or perhaps all, of the services provided may be considered non-covered services and not considered reasonable and necessary under your dental insurance plan.
We file with numerous different insurance companies and cannot possible know the benefits or limitation of all policies. As the dental plan beneficiary, please make it your responsibility to know and thoroughly understand what your plan does cover.
Regarding Insurance Plans where we are a participating provider, all co-pays and deductibles are due at the time of treatment.
Additionally, we will file secondary insurance for you if both policies allow for coordination of benefits. In some cases, secondary insurance carriers consider what the primary insurance pays to be compensation enough or have other limitations they use to determine coordination of benefits. Any subsequent payments from secondary insurance will be refunded to you or remain as a credit on your account.
Thank you for choosing Valerie A. Wynne-Hall, D.D.S., Family Dentistry as your dental healthcare provider. We are committed to quality care and service for all your family’s dental needs. Please understand that payment of your bill is considered a part of your treatment. Our insurance department and patient finance coordinator will work very hard to ensure your claims are filed accurately and promptly to assist you in receiving the maximum dental benefits that your plan allows.
The following is a statement of our financial policy. Please download from the forms section of the web site the financial policy, which we request you read and sign prior to your treatment. All patients must complete our health history form and, if you wish us to file your insurance, provide proof of insurance coverage prior to seeing a dentist or hygienist.
We will file your services to your insurance carrier; however, your portion of the bill, including the yearly deductible, is due at the time the services are rendered.
We accept, cash, checks, and all major credit cards:
Debit, Visa, Mastercard, Discover, American Express
We offer CARE CREDIT as an option for third party financing, which can include 0% financing for 12 month for qualified applicants. You can apply by calling 800-365-8295 or visiting their website at www.carecredit.com.
For other policy information regarding missed appointments and insurance, please download the Financial Policy from the Patient Form's page.
Please help us serve you better by keeping scheduled appointment. Unless cancelled, at least 24 hours in advance, our policy is to charge for missed appointments at the rate of $35.00. Three missed appointments may result in dismissal from the practice.
Patient accounts with unpaid balances older than 120 days will be forwarded to a collection agency. Once an account has been forwarded to a collection agency any service provided for any patient on that account is to be paid in full on the date of the service.